Your information
Privacy at Windsor Family Dental
If you use the chat or the appointment form on this site, here is exactly what happens to what you send us. No legal padding.
The short version
We keep your name, your phone number and what you told us, so someone at the front desk can get back to you. It is stored in Canada (Supabase, ca-central-1). The replies you get in the chat window are written by an AI service in the United States, which means the words you type are sent there to produce an answer. We do not sell anything to anyone, and there is no advertising on this site.
What we collect, and why
| What | Why |
|---|---|
| Your name | So the front desk knows who to call back. |
| Your phone number | The only way we can reach you about a request made out of hours. |
| Your email, if you give one | Optional. Used only to reply to you. |
| What you typed in the chat | So staff can see what you asked for without making you repeat it. |
| The reason for your visit, from a fixed list | A picklist, not a free-text box, so nobody types a diagnosis into a website. |
| The date and time you got in touch | Lets the clinic see how many people are reaching them while the doors are locked. |
What we do not collect
The website never asks for any of this, and you should not send it through the chat:
- Your health card number
- Your medical or dental history
- Insurance policy numbers
- Payment or credit card details
- X-rays, photos or any file upload
If you have health history, insurance details or images to share, bring them to your appointment or call us at (519) 555-0142. A website chat is the wrong place for them.
Where it goes
- Stored in Canada. Your details sit in a database hosted in Canada (Supabase, ca-central-1), reachable only by staff at this practice who have signed in.
- Chat replies are generated in the United States. To answer you, the chat sends your message to Anthropic (United States). That is the one point where what you typed leaves the country. It is used to produce the reply, not to train anything.
- Nobody else. We do not sell or share your information for marketing. It is disclosed outside the practice only where the law requires it.
How long we keep it
Requests that turn into appointments become part of your dental record and are kept as long as the law requires records to be kept. Requests that go nowhere — an enquiry that never became a visit — are kept while they are useful to the front desk and then deleted. You can ask us to delete yours sooner.
Seeing or correcting what we hold
You can ask to see the information this practice holds about you, and to have anything wrong corrected. Ask at the front desk or call (519) 555-0142. We will tell you what we hold and fix anything that is inaccurate.
Who to speak to, and how to complain
Our privacy contact is the practice manager at Windsor Family Dental, 1420 Ouellette Ave, Suite 200, Windsor, ON, N8X 1J2 — (519) 555-0142 or hello@windsorfamilydental.demo. Start with us — most things are a misunderstanding we can sort out the same day.
If we cannot resolve it, you have the right to complain to the Information and Privacy Commissioner of Ontario, who oversees health privacy in this province: ipc.on.ca. You do not need our permission to do that.
The chat on this site is answered by software, not a person. It cannot give clinical advice. If something is urgent, call (519) 555-0142, and if you have trouble breathing or swallowing, spreading swelling or a fever with facial swelling, go to an emergency department or call 911.